DeKalb County CEO Michael Thurmond has announced an additional 3,500 “held” water bills have been released, in addition to the 5,000 bills that had been released earlier, and I’m pleased to report that DeKalb’s “New Day” initiative has made significant progress in correcting the county’s water billing process that has led to inaccurate billing and meter readings, and begun to address the systemic failure of leadership, management and oversight.
“We have made significant progress,” Thurmond said. “The development and utilization of an Independent Verification Process (IVP) has expedited our review of customer accounts, water consumption and billing data.”
With support from the Board of Commissioners, the New Day Project was created to identify problems and restore customer trust in DeKalb’s water billing system.
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